Sales Policy for Cutetopin

Effective Date: September 12, 2025

Welcome to Cutetopin, where we strive to bring joy and educational value to children through high-quality toys. This Sales Policy outlines the terms and conditions of our sales transactions and ensures that your shopping experience is smooth and hassle-free.

By making a purchase from Cutetopin, you agree to the following terms. If you do not agree with any part of this policy, please refrain from using our website or making purchases.

Contact Information

If you have any questions or concerns regarding our sales policy, you can reach us at:

1. Order Process

When you place an order on our website, we will send you an order confirmation email acknowledging that we have received your order. This email does not constitute an acceptance of your order but serves as an acknowledgment that we are processing it.

  • Order Acceptance: Your order is accepted only when we dispatch the items and send you a shipping confirmation email.
  • Order Cancellation: You may cancel your order within 24 hours of purchase. Once your order is processed, cancellations will not be accepted.

2. Pricing and Payment

At Cutetopin, we provide transparent pricing for all our products. Prices are displayed on our website and may vary based on promotions, shipping fees, and applicable taxes.

  • Payment Methods: We accept various payment methods, including major credit/debit cards, PayPal, and other secure payment methods.
  • Currency: All transactions are conducted in USD.
  • Payment Security: We employ secure payment processing systems to protect your payment details and ensure your personal information is safe during transactions.

3. Shipping and Delivery

We are committed to ensuring that your products arrive safely and promptly. All orders are processed within 1-3 business days of receipt.

  • Shipping Charges: Shipping fees are calculated at checkout based on the delivery location and shipping method selected.
  • Estimated Delivery Time: Delivery times vary depending on your location. Typically, it may take 5-7 business days for domestic orders, with international orders taking longer.
  • Shipping Restrictions: We currently offer shipping within the United States and selected international locations. Please check our website for available shipping countries.
  • Tracking: Once your order has been dispatched, you will receive tracking details to follow your package.

4. Returns and Exchanges

At Cutetopin, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process.

Eligibility for Returns:

  • Timeframe: Returns must be made within 30 days of receiving your order.
  • Condition: Items must be unused, unopened, and in their original packaging to qualify for return or exchange.
  • Proof of Purchase: Please provide your order confirmation or receipt for processing your return.

Non-Returnable Items:

  • Products marked as non-returnable at the time of purchase.
  • Items that have been used or opened, or are no longer in original condition.

Return Process:

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number and reason for the return.
  2. Return Authorization: After approval, we will provide instructions and return address details.
  3. Shipping: Customers are responsible for return shipping costs, unless the item is defective or we made an error in your order.

Refunds:

Refunds will be processed to the original payment method once the return is approved and the item is inspected. Please allow 7-10 business days for the refund to be processed.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately within 7 days of receiving the item.

  • Return for Refund or Exchange: We will either replace the defective product or issue a full refund, including shipping fees.
  • Contact Information: Email us at [email protected] with your order number and clear pictures of the damage.

6. Product Availability

All products displayed on the website are subject to availability. If an item becomes out of stock after your order is placed, we will notify you and provide an option to either substitute the product or cancel the order.

7. Intellectual Property

The content and design on our website, including text, images, logos, and product descriptions, are the intellectual property of Cutetopin and are protected by copyright laws.

  • Use of Website Content: You may not use, copy, or distribute content from our website without written permission from Cutetopin.

8. Limitation of Liability

Cutetopin is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased from us. We do not warrant that the website will be error-free or continuously available.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. Please review it for detailed information on how we handle your data.

10. Governing Law

These Sales Terms are governed by the laws of the United States and the state of West Virginia. Any disputes arising from these terms will be resolved in the courts located in Clarksburg, West Virginia.

11. Changes to the Sales Policy

Cutetopin reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon publication. Please review this page periodically for any changes.

Thank you for choosing Cutetopin! We are dedicated to providing high-quality, safe, and educational toys for children. For more details, visit our website: https://hodldefi.click/.